Customer Service Matters

Apparently we’re in a recession, everywhere belts are being tightened, costs pruned and price wars starting, which means for businesses the small things matter even more.  When two items cost the same, you’re going to chose the company that you believe gives you something better, like great customer service. Unfortunately giving great customer service in Read More …

Is too much transparency a good thing?

One from the vaults. I finally got round to setting up some vanity searches and today, one of the feeds threw up something from an abortive attempt at blogging that I’d totally forgotten about. Which is normal enough, but in one of those weirdly serendipitous coincidence thingies that seem to be plaguing my life at Read More …