Question: When is a social media crisis not a social media crisis?

Answer: When it’s some other form of corporate cock-up. I toyed, a while ago, with the thought of creating a wiki of social media crisis, the objective of which would be to provide a place that told the definitive tale of each of our favourite case studies. For example, it would have pointed out that Read More …

Making an Ongoing Drama out of Crisis

Even the non-egg chasers among you are probably aware of the current controversy rocking my favourite sport of Rugby. For those of you that aren’t the overview is simple. In the Harlequin v Leinster quarter-final of the 2009 Heineken Cup, Rugby’s top flight European competition, a Harlequin’ wing faked a blood injury which enabled a Read More …