19 March, 2010

Truth, Privacy, Veracity & #BeMyGuest

BeMyGuest, the month of mutual blogging seems to be going swimmingly and my first guest spot has just gone up on Paul Sutton’s Tribal Boogie blog.

As the regular reader will be aware, I’ve got a hang up about privacy this year and therefore it’s not surprise that it’s the topic of my post, which questions what is more important, truth, privacy or veracity. Got read the whole thing over on Paul’s blog and then go read his stuff, it’s rather good.

17 March, 2010

Searching Questions: III

This time from the rarest of creatures, a shy person on Twitter, who doesn’t seek the fleeting fame of creating a tweet worth of repetition far and wide.

Search -retweets

Fortunately for them the answer, if they truly don’t want anyone to retweet their 140 characters, or less, of wisdom, the answer is simple(s).

Don’t tweet.

15 March, 2010

Rentokil, Ben Goldacre and Twitter

No doubt some of the UK PR community had a wry grin on their faces when they heard that Brands2Life had been called out by popular pointer-out of media medical mistruths and general caller of shens, Dr. Ben Goldacre. On Friday Goldacre picked up on a story that had appeared in the Mail, Telegraph and Standard about just how many creepy crawlies we share our daily commute with. The company behind this obviously PR driven piece was RentoKil, and it had apparently found, after spraying the inside of a tube carriage and bus with insectide and counting the dead ‘uns, many many iccky things that we’d rather didn’t share our travel space – nice.

Goldacre, like some of the initial reports, questioned how Rentokill came up those figures, and being a savvy sort followed up his unanswered media request via Twitter, where it appears to have been duly ignored until late in the day.  A clarification of how the figures were arrived and apology was eventually posted on the Rentokil blog on Friday night, well over a week since the initial press release was distributed.

This post is not an autopsy into who did what wrong, rather the reading the various tweets and associated blogs posts raised a question with wider implications. While he waited for his questions to be answered, Goldacre flagged that Rentokil’s twitter strategy seemed to be a bit askance, and pointed his readers to a Rentokil post reassuring people that it had recently started to follow in Twitter as to why it had started to follow them on Twitter. Some of the commenter’s on the post seem to feel quite strongly that they don’t like the idea of being followed by a company and consider it to be spam. One even said that if @rentokil were to follow them it would block it and report it for spanning.

Now spam to most people means receiving messages or information that you haven’t requested. If a company follows you on Twitter, then that’s not necessarily going to happen unless you follow them back, and then it’s not spam, it’s bacon.Of course they could @  you with all sorts of spammy-badness but they don’t need to follow you to do so.

To be honest I am a little confused about the overreaction but perhaps it’s an indication of Twitter users becoming more savvy and protective about their Twittering space.  What is interesting is that this reaction came about after RentoKil decided to:

move outside of the field of pest control and find experts in other fields including social media, websites, PR, facilities management, I.T., etc. and others who are not experts but who just seem to enjoy using Twitter (there are still quite a few of us that do – despite the 109 million hits on Google which state Twitter is dead!)

A strategy to which only one, one-word, question can be asked – why? Twitter is great for building audiences and engaging with interested parties, (NB. emphasis on the interested there). Following people, no matter what their expertise is, who are outside of your field of interest is always going to a look a bit, well a bit like you’re hoping that they will follow you back and increase your own popularity and influence. Which while not technically spam is very off behaviour in this more personalised world of social media. It is entirely possible that it’s not the case, but you have to wonder what the overarching objective is to be supported by a tactic of following lots of random people, or if RentoKil, like many companies are mixing up the success of a tactic with the success of the strategy.

Also posted on Clicking & Screaming

12 March, 2010

Society and the Web: Is Social Media Killing our Kids?

In only the second ever guest post on Niff, Naff n Triv, and the first ever as part of the inaugural #BeMyGuest month of mutual blogging we proudly present Paul Sutton and his thoughts on Social Media’s impact on society.

Paul Sutton is a Social & Digital Media Consultant with over 14 years’ experience in PR and marketing communications. Fascinated by the psychological and cultural impact of digital media and the web, he has a passion for online communications, social media, inbound marketing and the ongoing convergence between PR and the web.

Social media, mobile internet and the pervasion of the web in general is getting a bad name in some quarters. There’s a sense of unease among some parties that web 3.0, or the semantic web, far from being the progressive enabler of future generations, could actually lead to a society that is wholly dependent on internet technology not only for economic and sociological reasons, but also for its psychological health.

As technology converges ever-increasingly on the web and we spend more and more time online, some social commentators have voiced very real fears that the web will make our children, our grandchildren and every generation that follows both less intelligent and incapable of forming lasting social bonds. The issue was addressed recently in the excellent BBC mini-series, The Virtual Revolution, with presenter Dr Aleks Krotoski presenting the case of South Korea, the most wired nation on Earth, where there are big concerns over so-called ‘internet addiction’.

Generation Y, generation web, whatever you want to call it, is under threat. At least, if you listen to Generation X it is. Gen Xers fear that as we become more used to tools like RSS and 140 character status updates, we will lose the power of concentration, swapping in-depth reading, knowledge and conversation for skim-reading, surface-level understanding and brief interactions. The outcome will be a society that knows little about lots, but lots about little. It will be a culture where individual intelligence is sacrificed for the all-powerful global brain. And this will only be reinforced as the real-time web becomes reality.

So where has this web aversion come from? Perhaps from the fact that our children “don’t go out and play anymore”, instead choosing to spend their free time plugged into the internet, whether that be gaming, surfing or chatting to friends. It’s estimated that the current generation of digital natives will have spent around 10,000 hours online by the time they reach adulthood, with a large part of that taken up by social media – Facebook, MySpace, YouTube, Twitter and multiple other networking channels. And so it stands to reason that social media gets the blame.

But can society truly be altered by social media and the web, and even if it can, is this necessarily a bad thing? The answer to the first of those questions, would seem (to me at least) to be yes. Taking South Korea, where 62% of 3-5 year olds regularly use the web, as an example, the country’s children regularly top the world’s education league tables and are reported to display a great willingness to work together to solve problems and help each other out. Whether their individual IQ is effected is unclear, but importantly they demonstrate a community intelligence where they are more informed and make better choices as a result. The way they communicate and interact as human beings is evolving, facilitated by the social web.

So is this social media-influenced evolution a bad thing? I’d argue not. There’s little doubt that my daughter will grow up very differently to the way I did, but unlike many other Gen Xers, this doesn’t scare me whatsoever. If anything, I’m going to try and embrace it as she gets older. The way I see it, she could have greater problem solving abilities than I ever had due to the way children now are willing to share information and ideas, and the way in which they find information via the web in the first instance. Whether her grasp of the English language will suffer as a result of the txt generation and the limitations of communicating via status updates is an unknown, but maybe it’s my responsibility as a Gen X parent to ensure that she reads books and not just skims web articles?

Stephen Fry made the point in The Virtual Revolution that when the motor car was first introduced people thought it was evil due to deaths on the roads. Did that stop us? Of course not. We adapted the technology to make it safer and, as a culture, we adapted to embrace it. And should this not be the case with web 3.0 and social media? It’s technologically-facilitated evolution and is such a great enabler that, rather than fearing what changes its impact might have on society, shouldn’t we be addressing our concerns, understanding what’s happening and channeling it?

For more on Paul, visit his blog at www.tribalboogie.blogspot.com or contact him on Twitter at www.twitter.com/thepaulsutton

5 March, 2010

Social Media Marketing Opt Out

I attended the inaugural meeting of the Social Media Group for the Direct Marketing Association yesterday. It was generally a gathering of the great and the good from various social media and digital agencies, along with some software houses and a few other (useful) odds and sods. It’s early days but initial discussions around what we might achieve as a group were good and I’m looking forward to seeing what we can build.

As ever when you get more than two people involved in social media together, there was a brief discussion about what we meant and what the key issues were, one of the many that cropped up was privacy. In particular, what right do we have to approach the person via their online homes? The note I scribbled to myself to explore later said ‘is it up to companies to seek the individual or the to be there when the individual comes looking?’. Obviously the answer is both, the tricky part is getting the right balance.

Some individuals will be happy to be sought out. Though we shouldn’t assume that just because a consumer makes their data publicly available that they actually think, want or desire that a business, of any size, will use it to market to them. Of course some individuals will make it difficult to find that information, they are the ones who value their privacy. We also shouldn’t assume that just because a online user is sharing data that it is actually the truth. For example, do you really think I’m actually going to do the Tough Guy?.Seeking out the individual via online channels cannot be done lightly. One fleeting thought I had was that perhaps, in a few years, we will see a Social Network  preference service which people can use to opt out of being pro-actively targeted.

The other side of the coin, is making sure that you are there ready to answer the questions that a consumer may have that you can reasonably answer. Knowledge of search is going to be vital for PROs in the future, you’re already missing a trick if you’re not considering it as an integral part of what you do right now. And by search I don’t just mean optimising press releases and distributing them over the wire to help build link love.

5 March, 2010

Post modern spam

post modern spam

Do you ever get the feeling that some of the spammers are getting a little bored of their job?

3 March, 2010

#BeMyGuest

Cartoon_291

Social media is often praised for opening people’s boundaries and introducing them to ideas and content that they might previously missed. In reality, we tend to use social media to build a series of finely layered filters to ensure that we only see the information we’re interested in. From RSS, which allows you to ignore all the content on a website you don’t think you fancy. all the way through to Twitter which enables  you to follow just the people you find interesting and ignore the rest. It’s similar in the blogging world, it’s easy to get into a blog reading rut, and not to seek out anything new and exciting once in a while.  Which is why Adam Vincenzini and Emily Cagle’s idea for a mutual blogging month in March is such a stormer.

The idea is simple(s).

It’s pretty simple. During March 2010, anyone taking part will aim to:
1. Write at least one post for someone else’s blog, and
2. Feature at least one guest post on their own blog.

The launch of #BeMyGuest in March. the Comms Corner

Anyone interested in taking part just needs to tweet their intentions using the #bemyguest tag or using the tag to search Twitter for people to swap with . You can also keep up with who is swapping with who at the #BeMyGuest Posterous blog.

I’m quite excited as I’ll be swapping with one of the BeMyGuest originators, Adam Vincenzini at The Comms Corner and also Paul Sutton over at Tribal Boogie. They in turn will be posting here, which is nice, obviously. I reckon I can handle one or two more guest spots so if you fancy strutting your stuff on Niff, Naff then leave a comment, drop me a line or catch me on twitter, not forgetting to use the #BeMyGuest tag.

1 March, 2010

Time to man the f’ck up cupcake*

Way back in August 2008 I posted my intention to take part in the 2009 Tough Guy with my brother and sister-in-law, Sean and Fiona, after failing to take part in the July 08 race. For many reasons, we didn’t do it but this year our money has been paid and entry has been confirmed.

Gulp.

For those of you that don’t know about Tough Guy, it bills itself as ‘The Worlds safest, most dangerous taste of mental and physical pain, fear and endurance’. Running it, or in my case crawling it, can involve some or all of the following: barbed wire, cuts, hypothermia, scrapes, burns, acrophobia, claustrophobia, sprains, twists, joint dislocation and broken bones. To help with health and safety, a time lime of four hours has been placed on the course which means, for a change, we can’t turn up having done minimal to no training,  which is my usuall MO. This time I actually need to be fit.

Hence, this post, there’s also the inevitable blog – Tough Gaffs for the team to track their training progress and post photos of the various events we’ll be doing in the run up to July and from the event itself.  They’ll also be a request for sponsorship to keep an eye out for. But for the moment, I need people to nag me about training.

Updated: Just to clarify, it’s me that is poor at the training for races. Sean is almost as poor and both of us would do well to follow the shining example that Fiona gives us.

*Apologies for the slightly profane title, I’m just attempting to beat my brother to punch when he inevitably comments on this post.

28 February, 2010

Clifford Stoll, Newsweek 1995, Why the Internet will Fail

Except he didn’t actually say that.

Predicting stuff is hard, and human nature means that we love it when predications go drastically wrong. Think how many times Bill Gates has been reminded that he once said ‘640k ought to be enough for anyone’ or the alleged quote by an IBM employee way that there is a ‘world market for maybe five computers’. What’s missing from these is context,  which is something that Twitter is also great at stripping away from the information that is passed round.

Today I’ve seen a fair few tweets linking to an 1995 Newsweek article by Clifford Stoll. Actually more accurately, most of the tweets say ‘Why the internet will fail’ by Clifford Stoll. The headline  comes from the blog, Three Chant, which picked up an article from Newsweek in 1995 by Clifford Stoll, called ‘The Internet? Bah!’, sub title -  Hype alert: Why cyberspace isn’t and never will be Nirvana. In which he was arguing against

Visionaries [that] see a future of telecommuting workers, interactive libraries and multimedia classrooms. They speak of electronic town meetings and virtual communities. Commerce and business will shift from offices and malls to networks and modems. And the freedom of digital networks will make government more democratic.

The Internet: Bah. Clifford Stoll, NewsWeek

Not exactly damning the future of the interwebz, if not an overly positive viewpoint. Admittedly he was wrong on some points, such as:

The truth in no online database will replace your daily newspaper,

However, on others he was spot on,

no CD-ROM can take the place of a competent teacher

The main thrust of his argument was that even back in 1995:

Every voice can be heard cheaply and instantly. The result? Every voice is heard. The cacophany more closely resembles citizens band radio, complete with handles, harrasment, and anonymous threats. When most everyone shouts, few listen.(…)the Internet is one big ocean of unedited data, without any pretense of completeness. Lacking editors, reviewers or critics, the Internet has become a wasteland of unfiltered data. You don’t know what to ignore and what’s worth reading.

The online landscape was very different back in 1995,  there were only 16 million online, access was far far slower, and more expensive and places to communicate were limited but yet it still seems familiar. Today there are over 1.6 billion people with internet access. We have countless more ways of expressing our opinions online, but we have got better at curating  the content that we, and others, produce. We’ve also got better at filtering out the noise and identifying the people we want to listen to, which is not necessarily a good thing.

Stoll covers other topics with varying accuracy but his final point;

What’s missing from this electronic wonderland? Human contact. Discount the fawning techno-burble about virtual communities. Computers and networks isolate us from one another. A network chat line is a limp substitute for meeting friends over coffee. No interactive multimedia display comes close to the excitement of a live concert. And who’d prefer cybersex to the real thing? While the Internet beckons brightly, seductively flashing an icon of knowledge-as-power, this nonplace lures us to surrender our time on earth. A poor substitute it is, this virtual reality where frustration is legion and where–in the holy names of Education and Progress–important aspects of human interactions are relentlessly devalued.

Still rings true, if it didn’t then there’d be no such thing as Twestival, CozyTweet Up, Tuttle or any of the other hundreds of organised or casual offline meet-ups that happen every day. Obviously the internet hasn’t failed, even the Stoll didn’t argue that it would, however neither it is any form of nirvana. It does have a dark underbelly,  characterised by sites like 4Chan and GenMay and even in the carebear areas like Twitter. Perhaps the one thing that Stoll should’ve forseen was that the vast increase in noise would lead us to be less questioning and to accept the news that slips through our carefully crafted online filters.

28 February, 2010

Searching Questions: II

My spam has got quite dull recently but search is getting more interesting, actually in more ways than one, but for the purposes of this regular(ish) series we’ll just be looking at what brings ppl to my humble online home anf not how increasingly important it is for PR.

Ignoring ‘dwarfs infants pictures’ because that’s just a little too weird, even for me, although in case you’re wondering I think it was this post on how people hacked Getty images. Instead we shall look at ‘Why do we need to know about nouns?’

image

Must admit I don’t know, my education fell into that period when grammar was deemed old fashioned. However the top result from Google for that search,Daily Writing Tips, suggests that we need to know such things to communicate effeciently, which seems reasonable.

Incidentally, it took me a while to work out why that search had landed someone here. I think it’s due to the page explaining what Niff, Naff n Triv is, whuch if you haven’t read, I suggest you do. It’s penned by my brother and is a rather cracking read.

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